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CONTENTS
CHAPTER I: INTRODUCTION and GENERAL COMMENTS / 9
1.1 Chief Ombudsman Mr. Şeref Malkoç / 11
1.2 Ombudsman Mr. Yahya Akman / 17
1.3. Ombudsman Mr. Arif Dülger / 20
1.4 Ombudsman Mr. Sadettin Kalkan / 23
1.5 Ombudsman Ms. Celile Özlem Tunçak / 26
1.6 Ombudsman Mr. Hüseyin Yürük / 29
CHAPTER II: OVERVIEW OF THE OMBUDSMAN INSTITUTION AND ITS ACTIVITIES / 35
2.1 About the Institution and Legal Framework / 35
2.2 Organizational Structure / 37
2.3 Interaction with Stakeholders / 39
2.3.1 Relations with Public Organizations and Civil Society Organizations / 39
2.3.2 Relations with the Media / 40
2.4 Awareness Raising Activities / 41
CHAPTER III: APPLICATION PROCEDURES / 43
3.1 How to Apply / 45
3.2 Application Period / 45
3.3 Confidentiality of the Complaint / 46
3.4 Preliminary Examination / 46
3.5 Actions and Decisions to be Taken upon Preliminary Examination / 46
3.6 Requesting Information and Document / 47
3.7 Assignment of an Outside Expert and Hearing of Witness / 47
3.8 Examination and Investigation / 47
3.9 Resumption of the Term of Litigation / 48
3.10 Withdrawing a Complaint / 48
3.11 Complaint Handling Process and Types of Decision / 48
3.12 Case Summaries / 51
a) Justice, National Defense and Security / 51
